2020-06-23 12:12:49 -04:00
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Troubleshooting
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===============
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MacOs Catalina Compatibility
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----------------------------
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With the release of MacOs Catalina, Apple requires apps to be signed and/or notarized. This helps users make sure they
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open apps from trusted developers. It appears that the transition files that are needed to upgrade older IDF files to
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2020-11-02 10:42:25 -05:00
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the latest version of EnergyPlus are not signed. Thus, users using trnslator on the MacOs platform might encounter an
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2020-06-23 12:12:49 -04:00
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error of this type: "Transition cannot be opened because the developer cannot be verified". (see `Missing transition
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programs`_ for more details on downloading and installing older transition programs).
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.. image:: images/unsigned_app_error.png
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:scale: 50 %
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:align: center
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It seems that clicking "cancel" will still work, although the prompt will appear for all older transition files
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repetitively. An issue has been submitted `here <https://github.com/NREL/EnergyPlus/issues/7631>`_ on the EnergyPlus
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github repository. Hopefully, the developers of EnergyPlus will be able to address this issue soon.
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Missing transition programs
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---------------------------
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For older EnergyPlus file versions (< 7-1-0), the necessary transition files are not included with the EnergyPlus
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installer. Users must download and install missing transition programs manually. This can be acheived in two simple
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steps:
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1. Navigate to the EnergyPlus Knowledgebase_ and download the appropriate transition programs depending on the platform
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you are using (MacOs, Linux or Windows). These programs come in the form of a zipped folder.
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2. Extract all the files from the zipped folder to your EnergyPlus installation folder at
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./PreProcess/IDFVersionUpdater/. For example, on MacOs with EnergyPlus version 8-9-0, this path is
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``/Applications/EnergyPlus-8-9-0/PreProcess/IDFVersionUpdater/``.
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.. image:: images/extract_transition_EP_files.gif
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:scale: 150 %
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:align: center
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.. _Knowledgebase: http://energyplus.helpserve.com/Knowledgebase/List/Index/46/converting-older-version-files
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